Moody's Analytics Product Support
Thank you for using Moody's Analytics products and services. For customer support, please log in to the dedicated support portals listed below or contact us by phone or email.
Enterprise Risk Solutions
Log in to the Customer Portal for software downloads, documentation, news and alerts, as well as to open and track support requests.
Supported products:
Banking Cloud, CMM™ (Commercial Mortgage Metrics), Capital Risk Analyzer, CreditEdge, CreditLens™, Economic Scenario Generation, FACT, GCorr™ Macro EL Calculator, ImpairmentCalc, ImpairmentStudio™, Regulatory Reporting, RiskAuthority™, RiskBench™, RiskCalc™, RiskConfidence™, RiskFoundation™, RiskFrontier™, RiskIntegrity™ Suite, Scenario Analyzer
Buyside Solutions
PFaroe™ product support: PFaroeSupport@moodys.com
Credit Research and Risk Management
For CRRM products support, email us at clientservices@moodys.com
Structured Analytics and Valuation
Access the SAV Clients Section for most recent executables and files, learn about latest software enhancements, and view the support manual.
Supported products:
ABSROM, CDOEdge, CDOnet,CDOROM, Mortgage Portfolio Analyzer, SFW, Structured Finance Portal, Valuation & Advisory Services
For SFW, email us at SFW_Help@moodys.com.
For CDOnet, email us at CDOnet_Help@moodys.com.
For the Structured Finance Portal, email us at sfportalsupport@moodys.com.
Training & Certification
For Training & Certification products support, email us at clientservices@moodys.com or:
CSI: customer_support@csi.ca
eLearning: elearning@moodys.com
Public Seminars: PublicSeminars@moodys.com
Predictive Analytics – Economics
For Predictive Analytics-Economics products support, email us at help@economy.com.
